Privacy Policy

Updated: 14th March 2022 according to your data protection rights under the general data protection regulation (GDPR)

ABOUT THIS POLICY

PLM Consultants Ltd t/a Broker House Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when: you use our website www.brokerhouse.ltd.uk, you make enquiries on our website, someone is interested in working with us.

This Site is not intended for children, specifically anyone under the age of 16, so if you are under this age please do not use our Site.

DEFINITION OF PERSONAL DATA

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

WHO ARE WE?

The Site and our Services are operated by PLM Consultants Ltd trading as Broker House Ltd (“we”, “us” or “our”).

PLM Consultants Ltd is the data controller responsible for your personal information and is registered at the UK Information Commissioner’s Office with registration number: Z1160282.

PLM Consultants Ltd is an English company with registered company number: 03559146 and whose registered office is at 14-16 Powis Street London SE18 6LF.

HOW TO CONTACT US?

If you have any questions about this Privacy Policy or wish to exercise your rights set out in this Privacy Policy, please contact us by

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We collect and use your personal information in a variety of ways, for example, to provide you with the Services that you have requested from us such as making an enquiry or to send you marketing. We have set out below the ways in which we collect your personal information and the reasons why we use it.

Fulfilment of services

We collect and maintain personal information that you voluntarily submit to us during your use of the Site and/or our Services. For example, when you request to book a consultation. In providing the Services, we may collect the following types of personal information:

  • Title, first name and surname

  • Email address

  • Contact telephone number

Customer Service

Our Site allows you to request information about our Services or make a complaint about any of the Services. Your name and contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your request or complaint.

WHO HAS ACCESS TO YOUR INFORMATION?

We do not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. Belvedere Wealth Management), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law. Third parties (including Squarespace) whose content may appear on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

HOW AND WHERE DO WE STORE DATA?

Regarding personal information we have processed in connection with the supply of our services to any customer, we will retain personal information relevant to that supply of services for six years from the date of supply and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.

If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.

If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it at the end of that period.

YOUR CHOICES

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at enquiries@brokerhouse.ltd.uk. You have a right to request a copy of the personal information that Broker House Ltd holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: enquiries@brokerhouse.ltd.uk. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis): 6 years

SECURITY

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

USE OF ‘COOKIES’

Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual. We use cookies for the following purposes Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites. Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie. Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

CHANGES TO THIS STATEMENT

Broker House Ltd. will occasionally update this Privacy Policy to reflect company and customer feedback. Broker House Ltd. encourages you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in March, 2022.